Streamway Transport Logistics is committed to providing reliable, transparent, and customer-focused logistics services. This Return and Refund Policy outlines the conditions under which refunds, returns, or compensations may be issued for services rendered. The goal is to ensure fairness and clarity for all clients while maintaining operational efficiency and accountability.
Service Eligibility for Refunds
Refunds or compensations may be considered under the following circumstances:
- Service Cancellation by Streamway Transport Logistics : If a scheduled delivery or transport service is canceled by the company due to unforeseen operational issues, a full refund will be issued.
- Delayed Deliveries: If a shipment is significantly delayed beyond the agreed timeframe due to reasons within the company’s control, partial refunds or service credits may be offered.
- Service Errors: If the company fails to deliver the correct item, vehicle, or pet as per the confirmed booking details, a full or partial refund may be processed after investigation.
- Duplicate Payments: Any duplicate or erroneous payments made by the customer will be refunded in full once verified.
Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Delays or damages caused by natural disasters, accidents, or events beyond the company’s control.
- Incorrect or incomplete delivery information provided by the customer.
- Cancellations made after the shipment has been dispatched or is already in transit.
- Services completed as per the agreed terms and conditions.
Cancellation Policy
- Before Dispatch: Customers may cancel a booking up to 24 hours before the scheduled pickup time for a full refund.
- After Dispatch: Once a shipment has been collected or is in transit, cancellations are not eligible for a refund.
- Special Services: For customized or international shipments, cancellation terms may vary depending on third-party carrier agreements and regulatory requirements.
Refund Process
- Submit a refund or return request via email within 7 days of the service date.
- Include the booking reference number, proof of payment, and a detailed explanation of the issue.
- The support team will review the request and may request additional documentation or evidence.
- Approved refunds will be processed within 7–14 business days using the original payment method.
Damaged or Lost Shipments
In the rare event of damage or loss during transit, Streamway Transport Logistics will conduct a full investigation. Compensation or refunds will be determined based on the declared value of the shipment and the terms of the service agreement. Customers are encouraged to purchase additional insurance coverage for high-value items.